VSTUDIO 208 US LLC is a California limited liability company with its principal office at 1445 Harrison Street, Oakland, California 94612, USA. VSTUDIO 208 is the brand under which we operate. In this Privacy Policy, "we," "us" and "our" mean VSTUDIO 208 US LLC.
For any question about this Privacy Policy, write to info@vstudio208.com.
This Privacy Policy explains how we handle personal information that we collect through vstudio208.com (the "Site"), through the inquiry and estimate forms on the Site, and through our business email, including the emails we send to companies about our services.
Drawings, models and other materials that a client provides for a project are handled under the confidentiality and data-handling terms of our Master Services Agreement with that client, not under this policy. Under that agreement, clients do not send us personal data as part of project materials.
We provide our services to companies and to private clients for their projects.
Information you give us. When you use a form on the Site, we collect what you enter: your name, work email address, company, phone number and preferred contact method (phone or WhatsApp), your message or project brief, any files you attach and, for requests sent from our project calculator, the services, quantities and estimate you selected. We also keep the information you include when you email us.
Information collected automatically. When you visit the Site, our website platform, Tilda, records page-view statistics: the address of the page and of the page that referred you, campaign parameters in the link, your browser and language, whether you use a mobile device, and a string of technical characteristics of your browser and device, such as languages, platform, memory, processor count and screen pixel density. Like any web server, the servers that deliver the Site and its fonts, images and code libraries (Tilda, Google Fonts, Cloudflare and public code-library services) receive your IP address with each request.
Information from other sources. For business outreach, we obtain business contact details, such as a person's name, job title, company and work email address, from public company websites and from business contact data providers.
We use personal information to respond to your request, review the files you send and prepare an estimate, a proposal or a Statement of Work.
We use it to perform and administer our agreements, including notices and invoices, and to protect payments and correspondence against fraud, including the verification of payment instructions.
We use business contact details to send one-to-one business emails about our services; each email lets the recipient opt out.
We use page statistics to operate and improve the Site, and we use information as needed to comply with law and respond to lawful requests.
We do not add people who only send us an inquiry to our marketing emails unless they ask us to.
Our business emails identify themselves as commercial messages and include our postal address. To stop receiving them, reply "no" or simply ask us not to write again, and we will not email you again.
Service providers. We use service providers to run our business. Tilda hosts the Site, receives form submissions and provides page statistics; Google Fonts delivers the Site's fonts; Cloudflare stores the Site's images; files you attach are uploaded through Tilda's upload service and stored in our company's Google Drive; and an email service provider hosts our business email. Form submissions are delivered to our company's Tilda account, which is protected by multi-factor authentication.
AI tools. We use paid artificial-intelligence tools from third-party providers to help draft and translate text and to help sort and summarize incoming email and inquiries. We use these tools on business terms that do not allow the provider to train its models on what we submit.
Our production team. Our production team works outside the United States, in Europe. It receives the project materials it needs to produce the work, not your contact details, and it identifies each client project by a project code only. Everyone on the production team is bound in writing by confidentiality, security and data-handling obligations.
Legal and safety reasons. We may disclose information when required by law, regulation, court order or a government authority, and to protect our rights, our clients and the security of payments.
Business transfers. If our business is merged, reorganized or sold, information may pass to the successor business.
No sale. We do not sell personal information and do not share it for cross-context behavioral advertising.
The Site does not place advertising or social-media cookies or pixels and does not use Google Analytics. Our website platform collects page statistics without cookies. The Site uses limited browser storage for technical page behavior, including the phone field's country code and whether the loading animation has been shown during the current session. These values are not used to follow you across other websites.
We keep inquiries that do not lead to an agreement for twelve (12) months after our last contact and then delete them.
If you ask us not to email you, we keep a minimal record of your email address and the date of your request so that we never contact you again.
Project files and client materials are kept, returned and deleted as set out in our agreement with the client; our master production files are kept for a limited period after final delivery and may then be deleted.
For client project materials, we and our production team use encryption in transit and at rest, multi-factor authentication, need-to-know access recorded in an access register, and managed systems only. The Site itself is hosted by our website platform provider. No method of transmission or storage is completely secure.
You may ask us what personal information we hold about you, ask us to correct or delete it, and opt out of our business emails at any time. Send your request to info@vstudio208.com from the email address it concerns, so that we can confirm it is yours. Our Managing Member handles privacy requests: we will acknowledge receipt of your request and respond within a reasonable time. We may keep information that the law requires us to keep or that we need for an existing agreement.
If a privacy law that applies to us gives you additional rights, we will honor them.
The Site is not directed to children. We do not knowingly collect personal information from anyone under 18.
We may update this Privacy Policy. When we do, we will post the new version on this page with a new effective date.